Within 14 days of receipt of your order, you may return any item in its
original condition with all contents intact that either did not fit or
was a core return. The item cannot be disassembled or damaged by
incorrect installation. We are not responsible for installation errors.
Please note, these warranty policies will exclude any products purchased
anywhere besides www.SaveAndReplay.com.
Product returns that are returned for credit will be subject to a 20%
restocking fee. We accept no returns on converter boxes including any
electronic items, this includes all converter boxes like the channel
master 7001, Channel master 7400, Zinwell and centronics except for
warranty issues and no returns for products like the HDHomeRun which
comes sealed with a CD!
Returns will not be accepted for any of the following reasons:
• Original packaging is missing, incomplete, damaged or defaced
• If any accessories, warranty cards, manuals, or other original product
components are missing or damaged
• Product is not in acceptable condition for resale (scratched, damaged,
or other product altering effects)
• We do not accept returns on any mounting hardware or wiring products
(guy wire, rotator conductor, Coaxial, RG6 etc)
Channel Master, Winegard and Tivax Limited 90-Day Warranty
Channel Master, Winegard and Tivax products are warranted to be free
from defects in material and workmanship under normal use and service.
Channel Master, Winegard or Tivax shall repair or replace defective
product at no charge, this product must be returned to us at the
customers expense, no longer than ninety (90) days after the purchase
.Labor costs for removal or replacement of product and transportation
costs are not covered by this warranty.
This warranty will not apply to product which has been repaired or
altered in any way so as to affect its stability or durability, nor
which has been subject to abuse, misuse, accident, or neglect. This
warranty does not cover product which has been impaired by severe
weather conditions such as excessive wind, ice, storms, lightning, or
other natural occurrences over which Channel master has no control. This
warranty will not apply to product which has been operated or installed
other than in accordance with the instructions furnished by Channel
Master, Winegard, Antennas direct or Tivax..
Claimants under this warranty should present their claim along with the
approved RMA (discussed below), defective product, and
proof-of-purchase. Noncompliance with any part of this claim procedure
may invalidate this warranty in whole or in part.
The repair or replacement of this product is your exclusive remedy under
this Limited Warranty. Any implied warranty or merchantability or
fitness for a particular purpose is limited in duration to the duration
of this warranty. You are not entitled to, and Channel Master is not
liable for, indirect, special incidental or consequential damages of any
No returns will be accepted without a Return Merchandise Authorization
request (RMA) you must receive your RMA before returning any product.
To receive your RMA you must E-mail the following information to
• First and Last name
• E-mail used to place order
• Order Number
• Items being returned
• Reason for return
• Any additional information you think we should know
You will receive a response within 3 business days explaining the steps
necessary to receive your refund or exchange
Original order Shipping charges are non-refundable
Discontinued and Open Box Items
SaveAndReplay does not offer returns on Discontinued and Open Box items.
All sales are final on these sorts of purchases. Discontinued and Open
Box items have been surveyed by our technicians and found to be in
perfect working condition. All parts and instructions available at the
time of the Discontinued or Open Box items listings are included in the
We can process returns and refunds only for items purchased from us. Any
products purchased from another web site or a local store and returned
to us will not be returned by our warranty and return department.
We do not receive returns on Saturday or Sunday and these will not count
as days for the 72 hour RMA response time.
Custom ordered items or items that you have installed or disassembled
cannot be returned.
Damaged items cannot be returned
Outside of the Limited 90 Warranty, no refunds will be given for any
reason after thirty (14) days from the receipt of your order.
It is the purchaser's responsibility to cover the cost of shipping and
handling when returning the unwanted item.
No Returns will be accepted without a return authorization (RMA#)
All items come shipped with FULL insurance. This insurance is
to protect from damage or lost packages. We have very strict measures in
place to ship out all products within 24hrs of placing an order and
provide tracking within 24hrs of item being ordered usually same day
(weekends and holidays are an exception). If delayed further than same
day or 24hrs, we will email you to notify you of the delay and reasons
for same. If the carrier does not get the product to you within the
specified time span, it's out of our control. Please don't ask us for
CALL 905 593 1494