RETURN POLICY Within 14 days of receipt of your order, you may return any item in its original condition with all contents intact that either did not fit or was a core return. The item cannot be disassembled or damaged by incorrect installation. We are not responsible for installation errors. Please note, these warranty policies will exclude any products purchased anywhere besides www.SaveAndReplay.com.   Product returns that are returned for credit will be subject to a 20% restocking fee.  We accept no returns on converter boxes including any electronic items, this includes all converter boxes like the channel master 7001, Channel master 7400, Zinwell and centronics except for warranty issues and no returns for products like the HDHomeRun which comes sealed with a CD!   Returns will not be accepted for any of the following reasons: • Original packaging is missing, incomplete, damaged or defaced • If any accessories, warranty cards, manuals, or other original product components are missing or damaged • Product is not in acceptable condition for resale (scratched, damaged, or other product altering effects) • We do not accept returns on any mounting hardware or wiring products (guy wire, rotator conductor, Coaxial, RG6 etc)   Channel Master, Winegard and Tivax Limited 90-Day Warranty Channel Master, Winegard and Tivax products are warranted to be free from defects in material and workmanship under normal use and service. Channel Master, Winegard or Tivax shall repair or replace defective product at no charge, this product must be returned to us at the customers expense, no longer than ninety (90) days after the purchase .Labor costs for removal or replacement of product and transportation costs are not covered by this warranty.   This warranty will not apply to product which has been repaired or altered in any way so as to affect its stability or durability, nor which has been subject to abuse, misuse, accident, or neglect. This warranty does not cover product which has been impaired by severe weather conditions such as excessive wind, ice, storms, lightning, or other natural occurrences over which Channel master has no control. This warranty will not apply to product which has been operated or installed other than in accordance with the instructions furnished by Channel Master, Winegard, Antennas direct or Tivax..   Claimants under this warranty should present their claim along with the approved RMA (discussed below), defective product, and proof-of-purchase. Noncompliance with any part of this claim procedure may invalidate this warranty in whole or in part.   The repair or replacement of this product is your exclusive remedy under this Limited Warranty. Any implied warranty or merchantability or fitness for a particular purpose is limited in duration to the duration of this warranty. You are not entitled to, and Channel Master is not liable for, indirect, special incidental or consequential damages of any nature.    No returns will be accepted without a Return Merchandise Authorization request (RMA) you must receive your RMA before returning any product. To receive your RMA you must E-mail the following information to sales@SaveAndReplay.ca • First and Last name • E-mail used to place order • Order Number • Items being returned • Reason for return • Any additional information you think we should know You will receive a response within 3 business days explaining the steps necessary to receive your refund or exchange Original order Shipping charges are non-refundable   Discontinued and Open Box Items SaveAndReplay does not offer returns on Discontinued and Open Box items. All sales are final on these sorts of purchases. Discontinued and Open Box items have been surveyed by our technicians and found to be in perfect working condition. All parts and instructions available at the time of the Discontinued or Open Box items listings are included in the item package.   Please take Notice We can process returns and refunds only for items purchased from us. Any products purchased from another web site or a local store and returned to us will not be returned by our warranty and return department.   We do not receive returns on Saturday or Sunday and these will not count as days for the 72 hour RMA response time.   Custom ordered items or items that you have installed or disassembled cannot be returned.   Damaged items cannot be returned   Outside of the Limited 90 Warranty, no refunds will be given for any reason after thirty (14) days from the receipt of your order.   It is the purchaser's responsibility to cover the cost of shipping and handling when returning the unwanted item.   No Returns will be accepted without a return authorization (RMA#) number. Shipping All items come shipped with FULL insurance. This insurance is to protect from damage or lost packages. We have very strict measures in place to ship out all products within 24hrs of placing an order and provide tracking within 24hrs of item being ordered usually same day (weekends and holidays are an exception). If delayed further than same day or 24hrs, we will email you to notify you of the delay and reasons for same. If the carrier does not get the product to you within the specified time span, it's out of our control. Please don't ask us for shipping refunds   Illegal Activity All products sold by saveandreplay are legal in its own state. All Free To Air receivers come with the latest Manufacture Firmware, ready for FTA programming. We do not support any 3rd party software and sell FTA receivers as intended to be used for Free to Air Satellite viewing only, anyone that comes to our store wishing to discuss using an FTA receiver for anything other then true FTA will be asked to leave our store, anyone calling in the same matter will be ignored and the phone conversion will be terminated immediately!